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April 06, 2005
Cable Modem Problems
Both myself and my parents have been experiencing problems with the cable internet service the past two days and when I go to call the help desk they say something along the lines of "We are experiencing problems with our cable modem service that is affecting ALL cableone customers..." That is so reassuring that the problem is affecting ALL cableone customers. I have never known them to have a problem with all customers. Now there have been a few incidents with the service here in Anniston but this is a first.
Then I get an e-mail from them today:
Dear CableOne.net Customer,
We are currently experiencing a disruption of high speed Internet service in some areas. You may notice a loss of connectivity periodically throughout the day. If you lose your connection to the Internet please power cycle all of your equipment per the instructions listed below. If the Internet service is not restored immediately please try again later. Although we do not currently know the estimated time of repair, we are working on resolving the issue as quickly as possible. We apologize for any inconvenience this may cause.
Cable One’s email and domain hosting service are not impacted by this issue. The disruption in service is only affecting web browsing, new customer registration and access to My Account Services. If you have other means to connect to the Internet you may check your email by logging into http://mymail.cableone.net.
How to Power Cycle
1) Power down and turn off your computer, this also includes other computers and or routers.
2) Unplug the power from the Cable Modem. If applicable do not use the Power/Standby button.
3) After the lights go out on the Cable Modem, count to 5 then plug the power back in.
4) Wait until the "Cable" light goes solid, depending on the type of modem there may not be a designated "Cable" light.
5) Once solid, power up your computer, this also includes other computers and or routers.
Thank you for your patience,
Cable One, Inc
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Must be a big deal.
Posted by Chris at April 6, 2005 08:14 PM