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April 28, 2005
Cingular's Response
I sent Cingular Wireless an e-mail about this whole situation with the bill payment fee. I still think it is a bunch of BS to treat their customers this way. Here is their response:
Thank you for contacting Cingular Wireless about your account. I apologize for any inconvenience you may have experienced regarding the bill payment fee. I will be happy to assist you with your inquiry.
In an effort to reduce your wait time in our Retail Stores and your hold
time when calling Customer Service, Cingular Wireless has provided you
with more convenient ways to pay your wireless phone bill. Many of these
Free Bill Payment Services are available 24 hours a day, 7 days a week.
You may want to consider one of our convenient payment options:
- Dial *PAY (729) on your wireless phone. (You can only pay the full
balance)
- Call 1-886-CINGULAR to use our automated phone system.
- Log on to My Account on Cingular.com to pay online or sign up for auto
pay.
- Use our payment machine located inside many of our retail stores.
If you make a payment with a Retail Store Representative or a Customer
Care representative, there will be a $2 Bill Payment Fee charged.
Unfortunately, this is not a fee we can issue credit for. Please utilize
one of the many convenient options you have available to you when making
your payment in the future to avoid such fees.
Most of the information that you would want to know about our wireless
service is located on our website. Just click on this link to get
started: www.cingular.com/customer_service/common_questions. Please
visit our website at www.cingular.com for the latest updates and
promotions available. We know you have a choice when it comes to
wireless service. We appreciate and thank you for choosing Cingular
Wireless.
Sincerely,
xxxx xxxxxx
Cingular Wireless
Online Customer Care Professional
Posted by Chris at April 28, 2005 05:48 PM